Privacy Statement

Otay Water District is committed to protecting the privacy of the individuals utilizing the District’s website in the manner provided or authorized by law. The following discloses the District’s gathering and dissemination practices for

Compliance with laws

To the extent personal information submitted to the District’s website is available, it may be subject to disclosure pursuant to various applicable laws, including, but not limited to, the Information Practices Act of 1977 (California Civil Code Section 1798 et seq., as hereafter amended or renumbered), the Civil Discovery Act of 1986 (California Code of Civil Procedure Sections 2016.010-2036.050, as hereafter amended or renumbered), the California Public Records Act (Government Code Section 6250 et seq., as hereafter amended or renumbered), Government Code Sections 11015.5 and 11019.9, and with other applicable local, state or federal laws pertaining to information privacy, disclosure or retention. In addition, the District may share such information with other government agencies: (1) if the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the District; or (4) as otherwise provided by state or federal law.

Your user account

To access many of the services available through the District’s website, you will need to create an Account.  You are required to provide your name, address, phone number, e-mail address and account number. You will then create a user name and password. Your contact and personal information is primarily used in connection with the management of your water account. You are solely responsible for the accuracy of all information contained in your Account. You can update your account at any time by visiting Otay Water District’s Online Bill Pay webpage and clicking “My Account”. The District reserves the right to use aggregated, anonymous data about its users, including personal information you have provided, for purposes including deriving statistical data, determining compliance with various governmental program requirements and other uses, as indicated herein.

Text Message

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


The District’s website uses “cookies.” A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information, such as a user identification that the site uses to track the pages you have visited. The only personal information a cookie can contain is information that you supply yourself. A cookie is only a text file and cannot read data off your hard disk or read cookie files created by other sites. The cookies created by our website are automatically deleted after 20 minutes of inactivity or immediately after your log off. You can refuse cookies by turning them off in your browser. However, they may be required to use some of the web applications on the District’s website.

During your visit to the District’s website, we will use cookies to gather and store certain information about your visit. This information does not identify you personally. The following information may be automatically collected and stored about your visit:

  • The Internet Protocol Address and domain name used;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages, downloaded files or services you accessed at this site; and
  • The website you visited prior to coming to this website.

This information is collected for statistical and site management purposes only. The District’s website uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the District’s website employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Raw data logs are used for no other purposes. The Otay Water District does not give, share, sell, rent or transfer any personal information to a third party, unless we have your consent.

Links to Other Sites

The District’s website also contains links to other sites. Please be aware that the District is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the District’s website.

Other Important Information

The District does not collect any personal information for commercial marketing. The District will not send you unsolicited email regarding any commercial offers or advertisements at any time.

Further, unless a particular web page on the District’s website indicates that encryption technology is being used, the user should not assume that information uploaded through that web page to the District’s web server will be treated as confidential. If a user submits information to the District’s server through a web page containing visible indicators of active encryption technology, the Otay Water District will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.

Otay Water District attempts to maintain the highest accuracy of content of its website. Any errors or omissions should be reported for investigation.

Otay Water District makes no claims, promises, or guarantees about the absolute accuracy, completeness or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website. No warranty of any kind, implied, expressed, or statutory, including, but not limited to, the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other internet resources.

Reference in this website to any specific products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the Otay Water District, or its employees or agents.

This Privacy Statement is subject to change without notice.

If you have any questions or comments about this privacy policy, the practices of this website, or your dealings with this website, you may contact our IT Department:

Michael Kerr
(619) 670-2731