Otay Urges Customers to Stay Alert Against Phone Scams
The Otay Water District has received multiple reports of scam artists targeting customers using a tactic called caller-ID spoofing. This practice occurs when scammers mask (or pretend) to use their existing phone number with one you may be familiar with and trust.
Scammers may call, trying to mislead customers in believing their water bill is overdue and services will be disconnected if not paid immediately. The fact is that the District will send you one or more disconnection notices via U.S. mail in a timely fashion before disconnecting or shutting off your water service. Also, the District offers multiple payment options to prevent stoppage of water service. The District advises customers to be cautious of anyone calling and masking their number with a District phone number claiming to be a District representative, soliciting information, demanding credit card payments or other methods of payment.
Other scam tactics may include sales pitches and even door-to-door visits. Otay staff will never demand payment in cash or require access to your home. Staff will always carry an identification badge and drive an Otay vehicle with an Otay logo on it.
If ever in doubt, please contact us directly at (619) 670-2222 to verify any information.